PRIVACY AND TERMS OF USE
1.1 This website is owned and operated by Riddergaarden . 1.2 These terms and conditions (“Terms of Use”) apply to your use of the website. By accessing, visiting and using the website, you agree to the then-current terms and conditions for the website. 1.3 Users undertake not to violate Norwegian law when using the website.
2 CHANGES TO THE WEBSITE AND TERMS OF USE
2.1 To improve your use of the website, Riddergaarden could make changes to it. 2.2 Riddergaarden reserves the right, without prior notice, to make such improvements, changes, additions or removals of information on the website as are deemed necessary. Furthermore, reserves the right Riddergaarden reserves the right to make changes to the Terms of Use. By continuing to use the website after such changes have been posted, you accept the changes.
3 INTELLECTUAL PROPERTY RIGHTS
3.1 All content on the website is owned, unless otherwise stated, by Riddergaarden . 3.2 The content of the website is in all respects protected by copyright, trademark law and other intellectual property law provisions. Users are not granted any right to use the content of the website in any way other than in accordance with the Terms of Use. 3.3 Unless otherwise stated, reproduction, publication, processing, transmission, storage or other use of the content of the website requires prior written approval from Riddergaarden Exceptions are made for occasional storage of dates or printing for specific personal use. 3.4 The actual use of the trademark and logos appearing on the website requires Riddergaarden or other affected rights holders' prior written consent.
4 HYPERLINKS
4.1 Riddergaarden its website may contain hyperlinks to websites owned and provided by third parties. The use of such links means that you leave Riddergaarden its website. 4.2 Riddergaarden does not in any case have control over the design of, or can influence the content of, websites provided by third parties. 4.3 That Riddergaarden providing such links does not imply that Riddergaarden stands behind the information, product or service offered via hyperlinks. 4.4 Since Riddergaarden is not responsible for the handling and privacy of your personal information on these sites, recommends Riddergaarden You are advised to read the terms and conditions that apply to your use of the website. Use of third party sites is at the user's sole risk.
5 USER-GENERATE WEBSITE CONTENT
5.1 Riddergaarden may give users of the website the opportunity to publish or upload content on the website themselves. 5.2 By uploading, publishing or otherwise creating content on the website, you contribute to creating content on the website for which you bear full responsibility, and which
you as a user may be held liable for. 5.3 Users undertake to keep Riddergaarden indemnify, and confirm that published content does not infringe third party rights such as copyright, etc. Riddergaarden does not take any responsibility for content created by the website's users. 5.4 Riddergaarden reserves the unlimited right, at its sole discretion, to remove in whole or in part such content that has been created by the website's users, and which there is a risk of in whole or in part violating Norwegian law, or which by Riddergaarden considered inconvenient, offensive, vulgar, trivial or indecent, or which may in any other way cause harm to Riddergaarden or its partners. 5.5 Riddergaarden reserves the right to take further measures to prevent misuse and other harmful actions. 5.6 Users own the rights to the material, but provide Riddergaarden a global, and temporally unlimited right to freely and without cost or restriction, use the material published on the website.
6 RESPONSIBILITY BURN
6.1 Riddergaarden makes no guarantees regarding the functionality or availability of the website. 6.2 Riddergaarden nor does it guarantee that the information available on the website is correct or complete. This includes information about products, services and offers as well as other information as stated on the website. 6.3 Riddergaarden is neither liable for direct or indirect damages caused by the use of the website, or information on the website, to the extent that such liability does not result from mandatory legislation.
7 USE AND HANDLING OF COOKIES
7.1 Riddergaarden uses "cookies" to make it easier to use its website. 7.2 A cookie is a small text-based data file that a web server can ask to be stored on a website visitor's hard drive. The cookie helps to recognize what type of content and which pages are visited on our website. Information stored using a cookie can be how the user uses the website, what type of browser the user uses and which websites the user has visited. The cookie enables Riddergaarden can improve your visit to its websites. 7.3 A permanent cookie remains on the user's computer for a certain period of time. A session cookie is stored randomly in the computer's memory while the visitor is on a website. The session cookie disappears when the user closes their browser. Riddergaarden uses both permanent cookies and session cookies. Riddergaarden may also use third-party cookies. 7.4 If the user does not want to allow cookies, the user can choose to change the settings of the user's browser so that cookies are not accepted. If the user does not accept cookies, this may affect the functionality of the website.
8 HANDLING OF PERSONAL DATA
8.1 Riddergaarden handles your personal data in accordance with the Norwegian Personal Data Protection Act, and safeguards personal integrity when handling your personal data. 8.2 By using Riddergaarden its website, you accept that Riddergaarden actively collects, handles, stores and uses, and otherwise processes your
personal data in order to Riddergaarden and partner companies, shall be able to offer the products and services offered via Riddergaarden its website. 8.3 For persons under the age of 18, the consent of the guardian is required as a starting point for the registration and handling of personal data. By agreeing to these terms and conditions, you confirm that you are either over the age of 18 or that your guardian agrees to Riddergaarden stores and handles your personal data in accordance with these terms. Riddergaarden reserves the right to have consent verified. 8.4 Riddergaarden has the right to use your personal information to send you information about offers and products. If you do not wish to receive such information, please contact customer service via email: contact@ riddergaarden .no 8.5 Riddergaarden may engage subcontractors to perform a number of functions such as marketing and technical services for the website. These subcontractors may in certain cases have access to the user's personal data if this is necessary to be able to perform a task for Riddergaarden . Riddergaarden processes all personal data with the utmost care and subcontractors may only use the personal data to carry out assignments for Riddergaarden The subcontractors do not have the right to store personal data and do not have the right to use it in any way other than to carry out their assignment for Riddergaarden .
8.6 The user agrees that the personal data about the user is stored and used in the manner and for the purposes stated in points 8.1 – 8.4. 8.7 The user agrees that the information/registration information is used to identify the user with regard to the target group for marketing purposes. The user also agrees that such information may be disclosed to third parties for marketing purposes. Such disclosure of information will always be anonymized. 8.8 The user has the right, upon written application to Riddergaarden , to obtain information about what personal data is registered about the user. Any incorrect personal data can be requested to be corrected by the user. The user can also apply to have the personal data deleted. Such an application is submitted to the hotel's booking department by sending an email to contact@ riddergaarden .no
9 WEBSITE SECURITY
9.1 Riddergaarden , as well as our affiliated companies, will use the information you provide when making transactions on the website. Such information includes credit and debit card information as well as addresses for deliveries and invoices. 9.2 Riddergaarden takes all reasonable steps to protect the information you provide in this area in connection with transactions. Riddergaarden However, we do not guarantee the security of the information you provide.
Privacy Policy for Riddergaarden
1. Introduction
We in Riddergaarden processes your personal data in various contexts, for example when you order services from us, stay at our hotels, use services we provide and in certain other contexts. In our privacy policy you will find more information about our processing of personal data. Below you will also find contact information if you have questions or would like to request access.
We process your personal data in accordance with the Norwegian Personal Data Act in force at any time, including GDPR.
2. Controller of your personal data
Our company Riddertunet Lodge AS, org no. 990 519 293, Skjenhauglie 41, 2953 Beitostølen, and Beitostølen Resort AS, org no. 985 797 013, Bygdinvegen 3812, 2953 Beitostølen, tel. 61351000, email: kontakt@ riddergaarden .no is the data controller for the processing of personal data in our systems for booking, invoicing and hotel operations. We are also the data controller for our marketing and sending of emails from us to our customers and contacts.
3. Processing of personal data related to booking and stay
In connection with your bookings made by yourself or by others on your behalf, we process the personal data we need to be able to fulfill the agreement regarding booking and purchase of services. This is information that you have provided to us directly or that you have provided to us via a travel agency or agent. For example, we process information about your identity, your contact information and your payment information. In some cases, we will store your passport number. In addition, we process other information that you may have provided to us and that is relevant to your stay with us. This may be information about allergies or about special wishes for your stay. We register all purchases and orders that you make with us such as spa, restaurant etc., in order to deliver such services and so that you can pay for them.
We process this information for as long as it is necessary to fulfill the booking agreement with you, and in addition for as long as applicable legislation or government orders require us to do so.
We log key card usage. We do this to prevent and solve crime, and for security reasons, including fire safety.
4. Processing of personal data for marketing purposes
If you sign up for our newsletter, we store and use your email address to send you news and offers from us.
We will also use your email address or phone number to send you news and offers within the rules of existing customer relationships. Our basis is the marketing legislation.
We will contact you on social media with your consent or within the framework of an existing customer relationship. In order to use social media as a communication channel, we must provide your email address or telephone number to the social media. Our basis for this is consent or legitimate interests.
You can withdraw your consent to us at any time. You can also opt out of receiving marketing in existing customer relationships. You can do this by sending an email to contact@ riddergaarden .no.
5. Processing of personal data for development, troubleshooting and security
We will process data that includes personal data to troubleshoot and correct errors, improve our services and the technology we use, and to analyze usage and user behavior. Furthermore, we will process personal data to verify your identity, including verifying identity in connection with your use of our digital services.
We anonymize data or compile statistics as far as we can, but will also need to process personal data for development, troubleshooting, statistical and security purposes.
6. Other processing of personal data
If you contact our customer service or otherwise contact us with inquiries, we will process the personal data you provide to the extent necessary to respond to and log your inquiry. The basis for this is legitimate interests or to fulfill agreements with you or respond to your inquiries.
In addition to the processing described in our privacy policy or based on your consent, in some cases we will have to or be able to process personal data when applicable law, including the Personal Data Act and the GDPR, a valid government order or court order requires or permits us to do so.
7. Disclosure of personal data and statutory processing.
We do not disclose your personal information to third parties unless you have consented to this, or unless applicable law, including the Personal Data Act and GDPR, a valid government order or court order permits or requires us to do so.
For the record, we would like to inform you that our use of a data processor to process information on our behalf is not considered disclosure.
8. Your rights
You as an individual have several rights under the personal data regulations.
You have the right to request access, correction or deletion of the personal data we process about you. You also have the right to request restriction of processing, object to processing and request the right to data portability.
We will ask you to confirm your identity or provide additional information before we allow you to exercise your rights against us. We need to do this to ensure that we only give access to your personal information to you – and not to someone pretending to be you.
9. Personalization of your stay with us
Riddergaarden wants to offer our customers the best possible hotel stay tailored to the individual guest's preferences and purchase history.
We will, on the basis of legitimate interests, use information we have received from you about your room preferences (for example, "window to the mountain" "want quiet room") and information about your purchases from us ("sparkling water" rather than "still water") to offer you a customized stay.
This information is collected based on your purchases with us and the wishes you express to our employees.
We will also sometimes collect information about you from open sources such as the internet and social media, limited to information relevant to offering you a personalized stay with us. The basis for this is legitimate interests.
The information will not be disclosed to others.
You can opt out of our use of your information to personalize your stay. You can do this by sending an email to contact@ riddergaarden .no
10. Changes to the privacy policy or processing
We are continuously working on developing and improving our services to our customers. This may change the way or extent of our processing of personal data. The information we provide through this privacy policy will therefore be adjusted and updated at irregular intervals. We will also change the privacy policy when new regulations or government practices make it necessary.
Terms of Use for Riddergaarden websites
Here you will find the terms of use for our website. If you have any questions, please contact customer service, either via email contact@ riddergaarden .no or by phone +47 61 35 10 00. We also show our Privacy Policy, which you can find information about in the section above.
